Sales Courses 1: Customer Greeting Building a Strong Connection Customer Greeting; It’s the first step in the sales process and arguably the most important one! 1a: Deflecting & Handling Difficult Greetings When a customer interrupts the sales process do you know how to handle it so you maintain rapport and control? 2:Listen to Needs Listen to needs is the second step in the sales process and a lot of really important things take place 2a: Empathy - Coming Soon! Empathy is the ability to understand how someone else is feeling. Your ability to communicate empathically with your customer can 3: Offer Benefits and Build Priceless Value - Coming Soon! Offer Benefits: Showing your customer how your product benefits them helps you build the value needed for the sale. 4: Closing with Confidence - Coming Soon! There is an ART to closing the sale, it takes confidence and an assumptive approach. 4a: Why People Buy Having an understanding of why people buy can help you sell more! In this course discover the connection between needs 5: Overcoming Objections - Coming Soon! Objections are a natural part of the sales process and when a customer objects it means they are still interested. 6: Effectively Using Sales Scripts Sales scripts are powerful tools that can help you sound confident and make more sales. They help you stay on 7: Cross Selling Success Cross Selling (or x-selling) provides great customer service, supports your company and provides extra income opportunities for you! 8: Successfully Selling to Different Customer Types There’s a whole world of buyers out there and while everyone is a little different buyers do share common traits. 9: Real Sales in Action (Call Examples) How does it sound when real sales people use what they learned at KO Sales Coach to interact with real
